Our flexible payment options allow for cash jobs. This means you can receive your fare earnings at the end of each trip. Alternatively, for credit card jobs, you will receive payment every week directly to your bank account.
Kindly call your driver to advise that you are going to be late for the scheduled booking. Please note that drivers are allowed to start the trip after 15 minutes of waiting in the pick-up location.
Kindly call your driver to ask for the estimated time of arrival at your pick-up point. Please note that drivers may not be able to respond while driving so please try again if possible. If you can’t still reach the drivers, you can cancel the booking and book using WeRide.
Unfortunately, you can’t change the pick-up location once the ride has been scheduled. We advise you to call your driver and inform him of the new pick-up location that is nearer to the original location.
We’re sorry that your experience with a WeRide driver-partner isn’t as expected! As your safety and comfort remain our top priority, please help us to rate the driver immediately after your ride. You have up to 72 hours after your ride to give feedback through the Activity tab in the WeRide app. Once you’ve rated your driver, you’ll be able to describe your experience specifically. We take this feedback very seriously, and it’ll be used to continuously improve WeRide’s service standard to better serve passengers like you.
Our partner drivers went through a screening to ensure that they are legitimate and that you will be safe through-out the use of our application. We Ride can guarantee a safe, comfortable, and convenient ride. One of our advantages as well is that, you can book your trip days ahead your desired date.
